Refund policy
KHENSANI Refund & Return Policy
All KHENSANI pieces are made to order. This means every item is crafted specifically for you once your order is placed. As a result, we do not accept returns or exchanges for change of mind, incorrect sizing, or personal preference.
When we will offer a refund or replacement:
We take full responsibility for any errors on our end. If your item arrives with a manufacturing defect, is damaged, or is significantly different from what was described or shown, we will make it right. This includes:
- Items with production defects or poor craftsmanship
- Items that are the wrong size or style due to our error
- Items damaged during delivery
please note that shipping fees are non-refundable unless the return is due to our error.
Custom measurements:
If you provide custom measurements, you are responsible for ensuring they are accurate. we are unable to refund of exchanges for garments made according to the measurements you submitted.
Alterations:
Our garments are made with care, but slight adjustments may occasionally be needed. If your garment does not fit as expected despite accurate measurements being provided, please contact us within 7 days of receiving your order. We will assess the situation and, where appropriate, offer an alteration solution.
How to report an issue:
Please contact us within 7 days of receiving your order at khensaniofficial@gmail.com with your order number and clear photos of the issue. We will assess each case individually and offer a replacement or refund where applicable.
Please note:
- We do not offer refunds for orders where the correct size was selected at checkout
- Made-to-order items cannot be cancelled once production has begun
- Refunds, where approved, will be processed within 14-21 business days